Refund policy
Return & Refund Policy
Last updated: June 2026
At Studio Bellamine, every piece is handcrafted and made to order with care. Because our products are created specifically for each customer, we do not accept returns, exchanges, or cancellations once an order has been placed.
Made-to-Order Products
All items sold by Studio Bellamine are handmade and produced upon request. For this reason, we cannot accept returns for:
- Change of mind
- Incorrect size selection
- Personal preferences
- Buyer remorse
- Orders placed by mistake
Please review product descriptions, dimensions, and photos carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
Customer satisfaction is important to us. If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photos of the item
- Photos of any damage or defect
- Photos of the packaging (if applicable)
After reviewing your claim, we may offer one of the following solutions:
- A replacement item
- A repair or correction
- A partial or full refund when appropriate
Non-Eligible Refund Requests
Refunds will not be granted for:
- Minor variations in color, texture, or appearance due to the handmade nature of our products
- Delays caused by shipping carriers
- Incorrect shipping information provided by the customer
- Normal wear and tear after delivery
Contact Us
If you experience any issue with your order, please contact us at:
Email: studiobellamine@gmail.com
We are committed to finding a fair solution whenever a genuine problem occurs with your order.
Studio Bellamine
Handcrafted Art • Made to Order • Crafted with Care